Privacy Policy

When you contact us, we collect your name, phone number, email address, and property address. We also ask for details about the fire damage so we can send the right crew and equipment.

If you submit a form on our website, we collect the information you type in. If you call us, we keep a record of the conversation and the phone number you called from.

We also collect basic technical information automatically, such as your IP address, browser type, and the pages you visit on our site. This helps us understand how people find us and improve our website.

We use your information to respond to your request, schedule an inspection, provide a quote, and perform fire damage restoration work. We also use it to send invoices, updates, and follow-up messages about your project.

With your permission, we may send you helpful tips or occasional updates about our services. You can opt out at any time by telling us on the phone or clicking the unsubscribe link in an email.

We use technical data to keep our website secure, fix errors, and understand which pages are most useful to visitors.

Our website uses cookies and similar tools to remember your preferences and track how you use the site. Cookies are small files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well.

We do not use cookies to collect sensitive information like your payment details or health information.

We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our website. These tools collect anonymous data like page views, time on site, and referral sources.

We may also use third-party services for scheduling, email delivery, and customer reviews. These providers only access the information needed to perform their specific task and are required to protect it.

We do not sell your personal information to anyone.

We share your information only when necessary to complete your restoration project. This includes sharing your address and damage details with our technicians, subcontractors, and suppliers.

We may share information with your insurance company if you ask us to help with a claim. We only share what is needed to process the claim.

We may disclose information if required by law, to protect our rights, or to prevent harm. We do not share your information for marketing purposes without your consent.

We keep your personal information for as long as needed to provide services, meet legal and accounting requirements, and resolve any disputes.

When your information is no longer needed, we securely delete or destroy it. If you ask us to delete your information, we will do so unless we are required by law to keep it.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption, and limiting access to only those who need it.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

If we become aware of a data breach that affects your personal information, we will notify you as required by law.

You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also ask us to stop using your information for marketing.

California residents have additional rights under the California Consumer Privacy Act (CCPA). You can request to know what we collect, ask us to delete it, and opt out of the sale of your personal information. We do not sell personal information.

To exercise any of these rights, contact us using the information below. We will respond within the time required by law.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

If you believe a child has given us personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.